Order and ShippingQ: Can it be shipped to other cities besides Jakarta? A: Yes, we deliver to all cities in Indonesia. Q: Can you deliver by Gojek? A: As long as you are in Jakarta and within 25 km from our store, we can deliver our products by Gojek to you so you can have them immediately. Q: How long is the shipping? A: We send our package by REX Indonesia. Usually, it takes 1-3 days shipping depending on the distance. We will inform you the shipping number.
PackagingQ: Can you wrap the nougat, cake or cookies in a beautiful box as a gift? A: Yes, we can help you wrap the nougat or cake or cookies in a beautiful box and present it as a gift.
StorageQ: How do I keep the nougat fresh? A: Nougat comes with a pack of oxymove in the plastic bag. Please put all the nougat in a tight container and put the oxymove inside the container. It will be fresh up to 1 year. Q: How do I keep the spread? A: All spread is best kept in the refrigerator before and after opening. It will stay good for a year. Please remember to always use clean spoon to take the spread out of the bottle. Q: How do I keep the fruit cake? A: Fruit cake is best kept within a month in a refrigerator. When you want to consume it, take it out for 10 minutes before eating or you may want to heat it up in microwave or oven for a while. Q: How do I keep other cakes? A: Please keep them refrigerated. The cakes will be good for up to 2 weeks. You may heat them up in microwave or oven for a while.
Corporate OrderQ: Do you accept corporate order? A: Yes, we can have them personalized with your company logo or custom your order according to your needs. Please inform us at least 3 weeks before the event. Q: Is there any contact number for corporate order? A: Yes. Please contact us at firstname.lastname@example.org or WA +6281381122228 for corporate order.
TERM AND CONDITIONS
- Write down your name, complete address, and your order plus the amount of each item in the box. You may write down the preferred shipping method.
- We will inform you the total and shipping plus the bank account number for you to transfer the payment. Once the payment is made, please send us the name and date of your transfer via email to email@example.com
- Transfer up to 24 hours after order.
- Your order will be processed only after we receive the payment.
- Shipping is conducted everyday. Courier pick up is from 5.00 pm.
- Shipping is from Monday – Saturday. Please expect slower shipping time during weekend.
- We can also ship by Gojek.